Please note that this is not an exhaustive list of everything that needs to be done. Sinh Hak Hout Team Member always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:

Leadership

• Supervise Technician team to deliver excellent customer service in term of installation and maintenance.
• Consistently learn about SHH products both existing and new products to gain more technical installation method and problem solving, so the technician team can gain the right knowledge to perform service call more effectively and efficient.
• Clearly understanding SHH mission and vision, so you can guide and train the team to work by having SHH vision and mission in mind all the time.
• Being a role model for the team to provide excellent customer service for both internal and external customers.
• Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruitful career progress.
• Train the technician team to be able to perform installation service and provide customer service in a professional way.

Daily Tasks

• Prepare schedule to maintain MEP work for all SHH stores and warehouse.
• Work with Customer Service team to evaluate/analyze the service call schedule to make sure they are effectively delegated.
• Install all SHH products and perform service calls as per Customer Service team installation schedule.
• Install and setup all SHH store products/displays/samples per Customer Service team installation schedule.
• Minimize the cost of technician equipment for saving company expense and ensure the team to perform the task professional and tentatively.
• Continuous to learn and apply new product knowledge, industry trends and developments to improve service to our clients.
• Continuously find effective solution for customers and efficiently estimate the duration of installation/service call task
• Control attendance of technician team and report to customer service or HR in case emergency or important information.
• Joining oversea training as assigned by top management.
• Going to province for serving client if needed

Training

• Prepare schedule for new technician about company product and team’s mission and vision.
• Training new join staff about company product knowledge and technical technic to solve problems more effectively and efficiently.
• Building up team capacity and knowledge by training technical knowledge as needed.
• Instruct the team about communication skill in case of inter-related with customers.
• Guidelines about closing project to make sure customers are satisfied and prefer your team service.

Other Project

• Manage MEP project for other SHH real estate and construction project as assigned.

Reports

• Prepare and present monthly report of attendance and team achievement.
• Prepare and present technician team monthly service call analysis.
• Reviews the status reports of team members and addresses issues as appropriate.
• Other tasks as assigned by Management.