• Track and monitor late payments for Mango Finance’s personal loans –

o Remind customers when payments are due

o Follow up late customers via SMS, call, and/or house visits

• Prepare daily reports for (Microsoft Excel) –

o Loan collection status

o Reason why customer is late

o Action to be taken with customer

• Work with Field Operations Executive to ensure fast and efficient collections across whole of Cambodia

• Supervise and train junior collections officers to ensure late payment is as low as possible

• At least 4-5 years working experience

• Previous experience in Loan Collections for Bank or MFI

• Good in spoken and written English and Khmer

• Must know how to use Microsoft Excel and email

• Able to find solutions in difficult situations, and able to work under pressure