The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service. Job Responsibilities and Qualification: • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. • To deal with guest requests to ensure a comfortable and pleasant stay. • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. • To be responsible for accurate and efficient accounts and guest billing processes. • To keep up to date with room prices and special offers to provide accurate information to guest and VIP Marketing department, • To follow the role check in and Checkout procedure, • To follow the role of Issuing the complementary room of the Government comp & Management complementary room, • To co-ordinate with VIP service marketing staff for the Main Hall Guest to be extend room • To issue the language Tag to the guest for all any receiving guest items correctly, and keep in order, safety & security, • Keep inform CCTV & Security for any lost and found of the Guest Items left at The Front office counter, • All ways keep inform to CCTV of Receiving Cash from the customer and dropping cash to Cage • To keep inform to the supervisor for any new update requirement from the customer,

• High school or Bachelor’s degree in any field • Some experience would be an advantage • Honest, highly responsible and reliable • Ability to manage multiple tasks. • Able to work independently or as a team • Good integrity, positive attitude, helpful, high commitment, competence and motivation. • Good in Khmer and Vietnamese speaking and writing, English would be an advantage Interested applicants should submit their CV and cover letter with 4x6 photos to HTV HR Department by email to hr@hatienvegas.com. Closing date 25 December 2016. Only short-listed candidates will be contacted for the interview. CV and application will not be returned.