-Develop and maintain an understanding of customer Service Level Agreements -Develop and maintain product knowledge, business and professional skills by participating in on-the-job training and classroom training -Assumes initial ownership for the coordination, investigation and documentation of customer concerns or requests. -Develop and maintain knowledge of tools, standards and processes used by the project team -Responsible in the following technical tasks: -Image Management (OS Deployment) -Patch Management -Software Packaging -Hardware Certification and Configuration -Software Distribution -Engineering Support – For L2/L3 Desktop support -Remote Installations, Moves, Adds and Changes (Workstation)

-Bachelor's Degree in Information Technology, Computer Science or other relevant fields -Technical skill Requirements: -Advance SCCM 2012 -Proficient or advanced knowledge in MDT and WSUS is a plus -Extensive understanding of all processes which effect desktop usage -Knowledgeable of Registry/ Event Viewer/ IE/ Administrative Tools/ Software interaction -Experienced in Information Security - network security or understand products attacking Network and Desktop -Experienced in virus/spyware removal and understanding of operations -Expert in physical installation & maintenance of Desktop Computer, Printers, peripherals and necessary and logical network connectivity -In depth knowledge of Windows Application Software Package such as MS Office, Windows OS (Win7, WinXp, and Win 8.0), etc. -Must have an experience in computer troubleshooting and computer assembly -Fluency using the English language is a must.