Receive PR / PO by electronic mail or fax and confirm PO to customer Process customer orders in SAP system and validate FG product code, price, FG stock and delivery date Coordinate with Planner / Production / QC to update orders status in SAP and contact customer on any planned adjustments Coordinate to ensure delivery with the Logistic team Provide improvements if there are any concerns on the selling process to ensure customer satisfaction Coordinate with Finance on releasing blocked sale orders Coordinate with Matching team to close BOM and with Accounting to run costing for the first order (lot). Communicate to Sales related to a complain from customers and to Technical Services and coordinate with other functions through getting CAPA and/or CN issuing to customer Participate on stock control with Sales to fulfill the company’s target Communicate and coordinate with internal departments Trading goods (imported); Request on price and conversion cost, PR issue, Follow-up orders with Purchase Maintaining customers databases and creating new customer account Organize finished&sample; to customers Keep records on everyday actual sales with the sales budget Perform if there will be additional orders on existing customers Provide feedback and improvements on the efficiency of the customer service process in order to prevent future problems

Bachelor’s in Business Administration or related field English and computer&literacy; Having experience will be advantage