1. Sales Administration & Presales Coordination

• Coordinate and track presales requests from Account Managers (AM) and Sales Supporters (SSE) for daily/weekly progress status report for Presales team to work on, from solution scoping through estimation, proposals, demonstrations, and presentations.
• Assist to enter and maintain accurate, up-to-date customer, contact and opportunity records within CRM system (e.g., FreshSales, Salesforce).
• Involve in the end-to-end sales cycle by supporting the preparation and administration of proposals, quotations, contracts and other sales-related documentation, and tracking execution progress.
• Store and organise all relevant sales documents and contracts across physical storage and digital repositories.
• Assist in responding to customer and internal ad hoc requests in a timely manner.

2. Sales Operations

• Track renewal pipelines, customer follow-ups, and contract execution progress to ensure completion within agreed timelines
• Participate directly in customer communications to support annual maintenance/ subscription renewal activities.
• Coordinate with customers, internal stakeholders and multiple vendors/suppliers to address any queries or issues incurred and ensure timely completion of renewal processes.
• Support customer care activities relating to software licenses, subscription records, license keys, and entitlement management.
• Analyze the ongoing processes, identify improvement/automation opportunities and contribute new ideas to the development of Sales SOPs and operational best practices.
• Support market research, customer analysis, and sales event planning & execution with Marketing team.

• Undergraduate or fresher majoring in Business Administration, Operations, Economics or related fields, with a strong desire to master B2B sales operations.
• Good command in English (spoken and written), capable of communicating professionally with corporate clients and international vendors (IELTS 6.5 / TOEFL iBT 93 / TOEIC 800 or equivalent).
• Technical Skills:

+ Proficiency in MS Office (especially Word and Excel). Familiarity with PowerPoint or Canvas is a plus..

+ Basic reporting and data analysis skills using Excel (e.g., Pivot Tables, VLOOKUP/XLOOKUP, charts)

+ Comfortable learning new business and collaboration tools, and working with commercial documents.