Event Coordination and Delivery

• Support the delivery of in-person and virtual events, including conferences, seminars, webinars, workshops, networking, and social events.
• Assist with event logistics, including registrations, venue or platform setup, materials preparation, and event support.
• Complete event administration activities, including attendance tracking, feedback collection, and documentation.

Member Services and Engagement

• Provide timely and professional support to members by responding to enquiries through approved channels and processes.
• Resolve routine member enquiries and escalate non-standard matters to the manager when required.
• Accurately maintain member records and capture member feedback.

Marketing and Communication Support

• Assist with the preparation and distribution of approved event and member communications.
• Support local marketing, promotion, and engagement activities in accordance with established processes and brand guidelines.

Member Campaign and Retention Support

• Support member engagement campaigns and follow-up activities as directed.
• Conduct outbound member communications using approved systems, scripts, and processes.
• Provide information regarding membership benefits, services, and activities.

Governance and Volunteer Support

• Assist with volunteer, committee, and stakeholder activities through meeting coordination, communications, and documentation.
• Maintain records and documentation relating to committee activities and stakeholder interactions.

Financial and Administrative Support

• Assist with invoice processing, expense documentation, and other financial administration activities.
• Maintain accurate records and data across member services and events systems.
• Provide information and administrative support for reporting requirements.
• Prepare basic reports and activity summaries as required.

• Experience in administration, customer service, operational support, or a similar coordination role.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Experience providing high-quality customer or member support.
• Confidence using Microsoft Office applications and database or CRM systems.
• The ability to manage multiple tasks and priorities while maintaining service standards.
• A professional, collaborative, and customer-focused approach.
• Experience supporting events, membership organisations, professional associations, or similar environments will be highly regarded.