Sales & Revenue Management

• Own monthly and annual sales targets (unit, revenue, margin)
• Manage full sales funnel: lead → test ride → booking → delivery
• Drive conversion rate, average ticket size, and accessories upsell
• Build relationships with high-net-worth customers, riding clubs, and corporate clients
• Coordinate with finance partners for loan or payment facilitation

Marketing & Brand Activation

• Execute Triumph global brand guidelines at showroom level
• Plan and implement local marketing activities including test ride events, community rides, weekend activations, and product launches
• Coordinate with digital teams on social media content, lead campaigns, and influencer engagement
• Track marketing ROI including leads, walk-ins, test rides, and bookings
• Act as brand ambassador for Triumph in Cambodia

Customer Experience (Premium Standard)

• Ensure world-class showroom ambience and customer journey
• Oversee test ride experience and vehicle handover ceremony
• Handle customer complaints and escalations professionally
• Maintain NPS and customer satisfaction targets
• Build long-term customer loyalty and referral base

Showroom & Operations Management

• Manage daily showroom operations including display standards and demo bikes
• Coordinate with aftersales/service team for smooth customer handover
• Ensure compliance with Triumph SOPs and local regulations
• Maintain accurate sales, inventory, and pipeline reporting

Team Leadership & Capability Building

• Recruit, train, and manage sales consultants and front-of-house staff
• Set KPIs and conduct performance reviews
• Coach team on premium selling skills, product knowledge, and customer handling
• Foster a high-performance, brand-proud culture

Key Performance Indicators (KPIs)

• Unit sales vs target
• Revenue and gross margin
• Test ride to booking conversion rate
• Marketing lead conversion rate
• Customer NPS / satisfaction score
• Inventory turnover
• Event effectiveness (leads and sales generated)

• Bachelor’s degree in Business, Marketing, or related field
• 5–8 years experience in automotive or motorcycle retail (premium preferred)
• Strong understanding of luxury and premium customer behavior
• Proven experience in sales and marketing execution
• Leadership and people-management capability
• Fluent in Khmer and English (Chinese is a plus)