We are looking for a dynamic individual with a passion for technology, interested in pursuing a career in this fast-growing supply chain industry and achieving service excellence.

The Manager Sales & Business Development is responsible for ensuring the achievement of sales targets (revenue & gross profit). The role holder must focus on new customer acquisitions and key account management to achieve sales targets. Supporting the Assistant General Manager with the day-to-day management of the station sales team is crucial to the role. The role holder must also ensure the collection of all receivables & overdue payments from local customers.

- Ensure achievement of budgeted numbers for respective products (e.g., Air Exports, Air Imports, Sea Exports, Sea Imports) for the station.

- Conduct market research and segmentation to identify new prospects/ markets/ sectors for business development; Profile prospective customers and gather intelligence on relevant information (e.g: type of business/industry, export/import volumes, commodity type, trade routes, key contact persons etc.).

- Interact with prospective customers via telephone/ e-mail to introduce EFL and schedule appointments; Conduct scheduled sales visits and present EFL's products/services, operational capabilities & strengths, partner network etc. and seek to understand customer requirements.

- Discuss rates/pricing quotes with customers while emphasizing EFL's customer service levels and operational capabilities; Collaborate with respective Product teams to negotiate and finalize rates/deals with new customers.

- Discuss credit terms with prospective customers and gather relevant financial details to assess creditworthiness; Initiate and obtain credit approvals for new customers as per EFL guidelines:

- Build and maintain professional relationships with existing customers: Establish rapport through formal visits and courtesy calls.

- Review, monitor and ensure consistent business volumes from key accounts/customers at the station; Explore opportunities to service new trade lanes and cross-sell appropriate EFL products/services (e.g., Air/Sea Exports).

- Ensure timely and appropriate resolution of all customer complaints and operational issues: Escalate issues with concerned Product teams as required.

- Review and monitor receivables at the station; Drive collection of all receivables from customers and ensure station DSO is maintained within the defined limit.

- Ensure preparation and submission of daily reports for the team to the Manager, Provide regular updates on the sales pipeline and obtain required functional support.

- Define and deploy annual & monthly revenue and gross profit targets for the station sales team

- Track and monitor daily sales calls, leads generated and conversions by the station sales team; Motivate the team to achieve and exceed their individual targets.

- Address hurdles/bottlenecks faced by the team during the sales process; Provide training inputs and guidance.

- Professional Degree in any discipline.

- 6 to 9 years of experience.

- Must have strong experience in Freight Forwarding Sales in the region.

- Must be able to manage a small team.

- Decision Making, Sales Management, and Team Management Skills.

An attractive remuneration package will be offered to the right candidate. If you possess the required attributes detailed above and if interested in the scope of work, send your resume to with details of two non-related referees, within 07 days of this advertisement, Please mention the position applied for in the subject of the e-mail.