Job Description

Roles & Responsibilities

• Conduct the SOP Training Plan for employees.
• Assist the Operation Executive in organizing and delivering various types of training activities for operational purposes.
• Conduct audits of store outlets to maintain SOP standards, service standard procedures, store wastage control, and operational guidelines.
• Create and/or acquire training procedure manuals, guides, and course materials aligned with operational performance and employee development.
• Present training and development programs using diverse formats, including group discussions, lectures, simulations, and videos.
• Maintain records of training and development activities, attendance, assessment results, Qualification Requirements and retraining requirements.
• Maintain personal SOP and SSP procedures with 100% accuracy. Able to set an example for employees.
• Provide assistance on-site with outlet operations when necessary.
• Collaborate closely with the Area Store Manager and Operations Executive to develop the Company’s SOP, SOC, SSP, and work structure that aligns with the company’s brand image and customer expectations.
• Assist the Operations Executive in processing outlet licenses or any related documents as required.
• Update the SOP Training report on a weekly and monthly basis.
• Oversee the POS and Delivery platform setting to be aligned with operation requirements.
• Any other tasks assigned by the Direct Manager

Qualification Requirements

•  Positive attitude and good collaboration.
•  Able to work under pressure.
•  Business Oriented& Understand the Business model.
•  At least 1 years of Training and Coaching experience.
•  Good team player and effective communication abilities.
•  Service-Minded.
•  Self-Motivation.

Education Background & Skill Requirements

• A Bachelor’s Degree in any related field.
• Computer Basic Skills such as Microsoft Programs.
• Training and Coaching Skills.
• Logical Thinking and Problem-Solving.
• Good Teamwork & Inter-Personal Skills.
• Strong negotiation and communication skills.
• Multitasking and Management Skills.
• Time Management
• Good command of the Chinese and English language will be an advantage.