Job Description

Job Purpose:

Responsible for administrative tasks to support the Sales Support & Customer Service team to improve efficiency in a constantly growing and busy work environment. In this role, you will be supporting and administrating the existing team (unless otherwise agreed).

Key Responsibilities:

Customer order management

• Respond to customer inquiries via JT Trade web board or emails, and follow up with customers about their reservation/order status.
• Create and process orders in a timely manner, review pending orders, and notify customers of upcoming delivery dates.
• Provide alternatives to products with long lead times or low stock to prevent lost sales.
• In charge of learning more about shipping procedures and special paperwork requirements.
• Send a Purchase Requisition to the Purchasing team to order fabrics if current stock is insufficient.
• Delete any pending reservations when not needed

Customer service management

• Maintain regular customer contact, before and after sales support.
• Make day-to-day decisions to resolves customer complaints during ordering and delivery by investigating problems, develop solutions, and submit suggestions to the manager.
• Provide customers with product and service information
• Identify sales opportunities by understanding customer needs.

Collaboration with internal stakeholders

• Collaborate with the Production Planning and Logistics teams on upcoming requirements, with a focus on supporting on-time delivery.
• Communicate with the Marketing team regarding inaccurate product data entry.
• Communicate with the Design team to answer customers' questions and provide the requested information.
• Liaise with the warehouse to ensure that the quality and quantity of incoming goods meet expectations.
• Request any lead time anticipation from Planning in order to match the customer's delivery time request.
• Collaborate with Finance and Accounting team to resolve issues with Accounts Receivable.
• Provide regular feedback, identify operational issues, suggest process improvements, and communicate ideas to the Operations team.
• Attend meetings with internal stakeholders.

Product knowledge education

• Keep up with new product sales launches
• Maintain an awareness of all product knowledge information
• Maintain current knowledge of department procedures and policies.
• Maintain technical knowledge by attending educational workshop.

Managing administrative duties

• Provide weekly or monthly reports on sales details such as claim/loss, prominent sales, prospective orders on hand, pending orders, etc.
• Track, review, and collect data on customer service and prepare analysis reports as requested by management.
• Update and maintain customer information in SAP, follow up with IT team to troubleshoot other problems in SAP.
• Carry out any other duties that may be assigned

Qualifications:

• Bachelor’s degree in any related fields
• Minimum 1-3 years’ experience in Sales Administrative
• Experience in Textiles or Interior industry would be a plus
• Knowledge of our brands, products, production methodology, technical side of our products and materials
• Knowledge of our International Markets and distribution channels as well as requirements of each market
• Knowledge of basic shipping terms, custom and export for formalities.
• Good level of competency in English and Thai: written and verbal
• Good communication skills, service mind, and high responsibility
• Ability to resolve problems
• Ability to create reports
• Previous experience with SAP would be a plus
• Knowledge of customer service software, databases and tools would be a plus
• Proactive and positive working attitude
• Well organized under pressure and self-motivated