- Manage operational activities for assigned finance program(s) within company policies. - Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of operations teams who provide services on behalf of the company. - Communicate client and company goals and metrics with team members to deliver high level of customer service. - Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. - Conduct regular performance reviews and one-one meetings with direct reports to evaluate performance against KPIs. - Hold regular team meetings with direct reports to review previous day/week/month program performance and provide guidance regarding future performance in order to continuously improve results. - People management and report to headcounter in Philippine.

- 5 years working experience in BPO or internet or customer service industry - 2 years management experience with 30-people team - Native language is Cambodian and fluent in English.(also much better if he/she can speak Mandarin)