• Communicates with clients about vehicle problems • Maintains positive relationships with clients to ensure continues business • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available • Answers customer questions about services, including when to expect vehicle repairs • Displays extensive knowledge about products and services. • Attend to the customer as they walk in the door, never keep them waiting. • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups • Communicates with technicians about vehicle status, and ensures that vehicles will be ready for customers on time. • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner • Processes customer payments

Skills and Qualifications • Average to Fluent in the English Language, both written and oral. • Customer-Facing Skills. • Strong Communication Skills. • Previous Experience in Vehicle Service Department (preferably). • Knowledge of Vehicle Parts and Services is an advantage. • Computer Skills. • Enthusiastic Attitude. • Self-Motivated. Education and Training Requirements • Must have a bachelor’s degree or an equivalent certificate. • Completed Academic Courses related to Customer Service • He must have at least two years of experience in customer service. • Automotive industry experience is a PLUS. • Should be well oriented with Customer Satisfaction Delivery • English Speaking Candidate is necessary. Knowledge and Skills Requirements • Able to produce basic reports in Excel, Word and other Office document related reports. • Must have good communication skills in the English Language, both written and oral. • Must have average knowledge of spare parts business. • Must be able to analyze and come up with solutions when repairing and maintaining vehicles. • Should have excellent managerial and supervisory skills to handle the entire Service Department. Plus-Point Skills and Qualifications • Previous Experience in Vehicle Service Department. • Knowledge of Vehicle Parts and Services. • Computer Skills, including email functionalities. • Customer-Facing Skills. • Strong Communication Skills. • Management, Sales Experience. • Enthusiastic Attitude. • Self-Motivated.