-Manage staff to work as Procedure -Monitor day today working as timeline (Inbound – Out bound call) -Supervise staff to work as Procedure -Train and onboard new Call Center as required -Provide coaching and assistance to call center on an ongoing basis -Process weekly sales leads reports for submission to management -Oversee and ensure conflict resolution between associates and customers -Ensure that all employees follow the company’s best practices for call center management and operations -Develop presentations and talks to motivate and educate call center -Communicate company goals to associates so every employee understands his or her role -Conduct periodic surveys of customers and potential customers to ensure quality control

-Bachelor’s Degree in Marketing, Business or Communications preferred -3+ years’ experience in telemarketing or an outbound call center environment -Excellent communication, management, interpersonal and leadership skills required -Ability to work overtime as necessary to meet quotas and guide team