** POSITION SUMMARY Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. ** FUNCTIONS * BUSINESS RESULTS - Demonstrate financial comprehension of the cafe’s budget and P&L - Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards - Manage labor schedules in line with the cafe’s budget and forecast models * LEADERSHIP & EXECUTION - Successfully run a department and/or cost center - Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards - Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Café - Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction * GUEST ENGAGEMENT - Foster an environment of customer service in which all team members put the guest first in every situation - Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems - Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld - Ability to engage with guests in regards to music both current and past * EMPLOYEE ENGAGEMENT - Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact - Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance - Support staff development and advancement along well-defined career paths * LEARNING & APPLYING EXPERTISE - Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention - Possess a self-motivated approach to his/her own personal and professional growth. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. * COMPETENCIES - Deliver Results - Action Oriented - Time Management - Confronting Direct Reports - Listening - Guest Focus - Approachable - Integrity & Trust - Motivating Others - Functional/Technical Skills - Problem Solving

** MINIMUM (EDUCATION, EXPERIENCE, ATTRIBUTES & TRAVEL) - 3+ years in an Operations Managerial role with high volume exposure in a casual-themed, full- service restaurant - Ability to learn and bring "out of the box" ideas to their team - Genuine enthusiasm and aptitude for serving people - Excellent verbal and written communication skills - High level of business acumen and common sense - Demonstrates strong problem solving skills through ability to diagnose and implement solutions ** SKILLS (LANGUAGE, MATHEMATICAL, TECHNICAL & REASONING) - Must possess strong communication and listening skills, excellent speaking, reading and writing. - Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. - Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus, fluency in English required. ** PHYSICAL DEMANDS - Ability to move throughout the building (standing, walking, kneeling, and bending) for extended periods of time. - Ability to sit for extended periods of time. - Ability to make repeating movements of the arms, hands, and wrists. - Ability to express or exchange ideas verbally and perceive sound by ear. - Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. - Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds. - Ability to turn or twist body parts in a circular motion. - Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ** For detailed information, please contact to HR Department by email provided below: - Email: kunthea@hrcangkor.com - Tel: (855) 93 57 57 44