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Full time job in cambodia


Company Asean-Works
Posted 14-01-2022
Closing date 28-03-2022
Term Full time
Category IT
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents and requests.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1,
• Windows 10 and Microsoft Office 2010, Cisco Jabber, any other authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other
• authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment
• Requiring flexibility and teamwork. Performs other duties as assigned.
Job Requirements:
• The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT
• Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Contact Person
Phone +66824548884