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Full time job in cambodia


IT TECHNICIAN

Company Asean-Works
Posted 14-01-2022
Closing date 28-03-2022
Term Full time
Category IT
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents and requests.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1,
• Windows 10 and Microsoft Office 2010, Cisco Jabber, any other authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other
• authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment
• Requiring flexibility and teamwork. Performs other duties as assigned.
Job Requirements:
• The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT
• Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Contacts:
Contact Person
Website http://asean-works.com
Address
Phone +66824548884
Email rattana@excis.com