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Customer Relation Leader

Company Asean-Works
Posted 10-01-2022
Closing date 10-04-2022
Term Full time
Category Administration
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
- To management the call center team to enhance the PM reminder, Appointment Preparation ,
PSFU to achieve the target and high customer retention
- To manage CR officer to enhance CSI,SSI,VOC to achieve high customer satisfaction
- To monitor weekly and monthly call center and CR team performance/activities results
reported by each staff and provide comments with positive thinking approach
- To propose new ideas on how to increase customer satisfaction in any form different from
current practices
- To propose new ideas on how to achieve target and high customer retention
- To build strong communicate and negotiate skills with customer, colleagues, branches
- To handle initial customers compliant before seeking support from manager
- To Genba at each branch with report and kaizen activities
- To fully support subordinate based on professionalism as needed
- To ensure timely & accurate CRD report (weekly & Monthly) sending to manager
- Perform other tasks assigned by supervisor
Job Requirements:
- University degree in General Management or other related fields
- Minimum 3 year of progression experiences in the related field
- Honest, flexible, responsible, hardworking, and able to work under pressure
- Motivated, positive attitude, pro active and team work oriented
- Good communication and strong interpersonal skills
- Good knowledge of customer satisfaction intention
- Good at English language (Speaking, writing, and listening skills)
- Proficiency with Microsoft word, Excel & Power point
Contact Person
Address Russian Federation Blvd, Phum Borey 100 Khnong, Sangkat Tuk Thla, Khan Sen Sok, Phnom Penh
Phone 086 333 198 / 017 333 521 / 017 222 077