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Hotel Receptionist

Company Asean-Works
Posted 08-01-2022
Closing date 31-03-2022
Term Full time
Category Others
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
Greeting and ensuring that guests are accommodated are the primary roles of a hotel receptionist, often referred to as a hotel front desk agent or clerk. The hotel receptionist is typically the first hotel employee guests encounter when they arrive at a hotel, so easy conversationalists with a welcoming, courteous manner will help set the right tone in this role. They’re also tasked with managing reservations and checking out guests. Receptionists work for both large hotel chains or smaller, private facilities. Because hotels serve guests at all hours, receptionists may need to work weekend and holiday shifts during any range of the establishment’s operating hours. Often an entry level position, hotel receptionists report to the front office or hotel manager. Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry.

** Hotel Receptionist Duties and Responsibilities:
* Check-in Guests
Hotel receptionists greet incoming guests and welcome them to the hotel. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. They also arrange for luggage to be brought to rooms upon request.
Job Requirements:
- Strong interpersonal, verbal communication, and customer service skills are the top abilities needed for hotel receptionists. They should be patient and display above-average organizational skills. The abilities to deal effectively with crises and work with a diverse population are essential for this position. The following skills are commonly sought after by employers:

- Administration – while some on-the-job training will be provided, receptionists need a level of comfort in computer, bookkeeping, phone, and other administrative skills.

- Math skills – calculating guest charges and settling room payments as well as processing invoices and completing payment transactions require basic math skills from receptionists.

- Attention to detail – in order to maintain a functioning front desk, receptions are highly organized and detail-oriented.

- Multitasking – hotel receptionists often juggle many requests at a time and are good at prioritizing tasks without missing a beat.

- Customer service – as the first in line to respond to guest complaints and special requests, hotel receptionists excel at dealing with people in a professional, calm manner. They are natural listeners who understand the importance of verbal and non-verbal communication.
Contact Person
Address #234, Monivong Blvd, Sangkat Phsar Thmei II,Khan Daun Penh, Phnom Penh, Cambodia.
Phone 015 515 565