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MV Service Engineer

Company Asean-Works
Posted 03-09-2021
Closing date 01-11-2021
Term Full time
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level
Job Responsibilities:
+Pre-sales activities
- Provide clear and accurate site survey and site inspection report
- Provide help and advice to the sales team and clients
_+On-sales activities
- Prepare, issue & submit quotations for service activity. Client follow-up.
- Responsible for testing & commissioning of our solutions and products in coordination with our clients.
- Responsible for customer technical training to ensure that our products and solutions are properly used
and maintained (following manufacturer's recommendation).
- Responsible for providing onsite support when customers encounter technical issues.
- Responsible for contacting company suppliers and partners to solve technical issues encountered with their
products.
- Responsible for creating and providing technical documents on customer requests.
- Preparing and releasing commissioning reports to clients
- Process paper works after each service performance included on-site service report, detailed service
report, internal technical memo etc...
- Whenever required, provide technical support to SER and other company departments for electrical solutions
(LV & MV systems).
- Review service report issued by technicians
Post-sales activities
- Prepare quotations for service activity.
- Provide regular feedback to clients during and after service performance.
- Investigate and troubleshoot products and solutions.
- Provide emergency services when required.
- Process paper works after each service performance included on-site service report, detailed service
report, internal technical memo etc...
- Perform independently preventive and corrective maintenance
- Review service report issued by technicians
- Prepare standard scope of work for solutions
- Whenever required, provide technical support to SER and other company departments for electrical solutions
(LV & MV systems).
- Another task assigned by the Manager
MV Projects
- To communicate the project progress to team members including management and factory. Adjust
planning when required
- Responsible for the admin task (work permit, technical proposal, technical specification submittal...)
- Responsible to manage the site tools and company asset
- Responsible daily/weekly report for project progress to his manager
- Ensure work completion is done as per schedule & standard
- Responsible for conducting commissioning, testing and report
- To supervise and assign work to project field coordinators.
- Responsible educate customer about the product usage and maintenance
- Preparing and releasing commissioning reports to clients
- Attend client and internal project coordination meetings. Prepare minutes of the meeting and assist the
deputy director to implement the required action and follow-up.
- Build teamwork spirit within the division and with other divisions as well
- Responsible for maintaining accurate records and documents all customer project activities on the
company share-drive (Folder “Service-Internal” and “Service project.doc”).
- Other task assigned by management
Job Requirements:
- Experience with site service is a plus
- Be flexible and willing to work under pressure
- Speak, write and comprehend well in the English language
- Computer literacy Microsoft Office & Internet
- Willing to learn and develop knowledge on electrical products and solutions from company
- Ability to communicate with all departments of the company pragmatically
- Possesses positive attitude and a fast learner
- Be responsible and accountable for actions, behavior and operations
- Work experience as an Executive Assistant, Personal Assistant or similar role
- Outstanding organizational and time management skills
- Discretion and confidentiality
Contacts:
Contact Person
Website http://asean-works.com
Address 1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia
Phone 069 900 778-095 333 756
Email recruitment.8@asean-works.com