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Application Support Engineer

Company Asean-Works
Posted 18-08-2021
Closing date 31-10-2021
Term Full time
Category IT
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
• Maintain and ensure network components running in SIT/UAT/production are in a healthy state; Analyze and maintain network component to meet local operational needs;
• Provide day-to-day support for network and telephony components;
• Participate in the setup of test environments to ensure business can do their enhancements and new projects testing for assign applications.
KEY PERFORMANCE INDICATORS (KPIs)
• IT Operational SLA
• Compliance, Audit, Risk related rating for IT
• Regulatory and Compliance initiatives
• Meeting project timeline and budgets
• Training and skills upgrading

KEY RESPONSIBILITIES
IT Support
• Ensure network and components system health
• Ensure prompt and efficient provision of IT support based on assigned task
• Oversee contingency plans and ensure their compliance
• Ensure IT assets are protected and secure
Application Support
• Work with project and application teams to provide network and system provisioning to support the projects
• Assist in the migration of applications based on end-user needs and business rationale
• Assist team lead to write and table committee papers as required
• Write Memos to authorize procurements
• Write Memos to get deviation approvals where required
• Work with project teams to support migration when needed
Other Responsibilities
• Participate in fortnightly IT Steering Committee meeting
• Maintain and keep up to date knowledge base, documentation, SOPs, and operations manual
• Task as assigned by supervisor
Job Requirements:
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or relevant engineering domains.
• 1-2 years of experience in IT Support or similar role
• Detailed technical knowledge IT network and applications
• Experience with mobile, web applications and server-side application support
• Understanding and Experience of working in an agile, fast-paced environment
• Experience working in a Scrum Team is an advantage
• Experience with cloud platforms is an advantage
Contacts:
Contact Person
Website http://asean-works.com
Address 1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia
Phone 069 900 778-095 333 756
Email recruitment.8@asean-works.com