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Field Collection Supervisor

Company Asean-Works
Posted 19-07-2021
Closing date 19-10-2021
Term Full time
Category Banking/Insurance
Location Siem Reap
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level
Job Responsibilities:
• Overall manage and lead SFCO/FCO to perform well and comply with company policy/procedure.
• Ensure each FCO/Team’s Collection Result are improved/achieved base on KPI set.
• Work with efficiency, quality and accountability to reach the highest productivity.
• Allocate lessee to SFCO/FCO in Collection System base to balancing/fair/zone.
• Push/motivate staff to improve on Cash Collecting/Asset Repossession.
• Arrange/Facilitate/Review Daily Visitation Plan for staff in order to improve team/staff result.
• Ensure the calling/visiting record by each staff are on time and accuracy in Collection System.
• Negotiates and find best ways to support staff with seriously lessee or influent person.
• Daily manage and control the “Unpaid” and review those lessee’s situation from each team.
• Train, guide, lead, coach staff relevant policies, procedures, guidelines, Memo and some skills to improve the negotiation/communication with lessees.
• Prepare, manage and monitor the daily, weekly and monthly collection report/action.
• Assign staff to support teamwork on field visiting to improve staff who low performance.
• Be “Problem Solver” to solve on staff problem/lessee complaint.
• Be model to staff on how to reach KPI, and orient staff to be great staff in team.
• Shall be visited lessee’s location especially lessee’s Office and Hometown to support team.
• Verify visiting result to ensure staff have visited to lessee house, Office, Other places accordingly and take proper action to staff who missed/careless on their responsibility.
• Keep good relationship with all staff/stakeholder in company and local authorities.
• Collaborate with other Supervisor on serious case of lessee until get full payment/recovered.
• Report any suspicious cases that suspected as fraud case on repayment to Collection Manager.
• Analyze on Collection Result on poor performance staff/team and find the way to improve.
• Conduct weekly meeting with team to share information and find the way to make improvement.
• Spot Check, identify, analyze to staff/lessee situation and find root course to take action on time.
• Performs other duties as assigned by Management.
Job Requirements:
• Relevant Bachelor’s degree, Master degree is a plus
• At least 4 years of experience in Loan Recovery and Collection Management (experience at a financial institution is an advantage)
• Self-starter
• Good and Strong strategic problem solving
• Strong team building and honest
• Good situation analysis and communication skills
• Mature disposition with good interpersonal skills
• Good oral, written communication and presentation skills
• Good English proficiency, both written and spoken
Contacts:
Contact Person
Website http://asean-works.com
Address 1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia
Phone 069 900 778-095 333 756
Email recruitment.8@asean-works.com