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CCTV Technical Support Engineer

Company Asean-Works
Posted 15-02-2021
Closing date 31-12-2021
Term Full time
Category Technician
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level
Job Responsibilities:
1. Introduce new product features to the Channel Customer, help customer to select and configure products.
2. Select the suitable product models according to customers’ BOQ list and requirement
3. Respond to customers, to help solve technical problems;
4. Training technical staff of Channel Customer’s helps them improve the level of technology;
5. Understand and consolidate customer demand for products, feedback to product department for product improvement;
6. Cooperate with sales staff, analysis of the practical needs of customers; provide a complete project plan;
7. To complete the project, the bidding work, to help customers make the tender document, make project tender, according to the required standard;
8. Assist sales to determine phase of the operation of the project to understand the real project status, forecast project risk and seek the solution;
9. To coordinate resources, provide technical support;
10. Cooperate with the Marketing, for Dahua, promote Dahua technology and concept to the customer, the spirit Dahua products, help customers to understand Dahua market better, at the same time get more feedback from the market.
Job Requirements:
1. technical support experience in Network, communications, computers and other related fields;
2. Technical support Experience in CCTV field is very highly preferred; familiar with camera and DVR device connecting
3. Familiar with OFFICE software, know sniffers, NCOM caught, such as commonly used network serial port caught tools; know how to configure router, switch, IP address;
4. More than 1 year related technical engineer support experience;
5. Language requirement: fluent English reading, writing speaking, listening is a must; Can speak Chinese is highly preferred
6.Good at doing speech or training about products is highly preferred;
7.Bachalor degree is must; Major should be related to science and engineering or IT major;
Contacts:
Contact Person
Website http://asean-works.com
Address 1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia
Phone 069 900 599/095 333 797
Email recruitment.5@asean-works.com