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Service Point Agent (Customer Service)

Company Asean-works
Posted 04-09-2018
Closing date 04-12-2018
Term Full time
Category Customer Service
Location Phnom Penh
Salary 350 USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Entry Level
Job Responsibilities:
- Accept and register bookings for company services;
- Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction;
- Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices;
- Enhance service experience in company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands;
- Liaise with other departments on quick and efficient solution of customer issues and queries.
Job Requirements:
- Bachelor Degree in Business, Marketing, Sales, Communications, or related field is required;
- Good command of English and Chinese would be an advantage;
- Must be confident, reliable, friendly, and people-oriented;
- Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable);
- Experience in Customer Contact Center or sales is an asset.
Contact Person
Address 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn.
Phone 012 846 222/095 555 682
Email [email protected]