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Service Desk

Company Tata Consultancy Services
Posted 04-08-2018
Closing date 04-10-2018
Term Full time
Category Customer Service
Location Others
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
 REQUIRED SKILLS
• Ability to handle clients professionally during all interfaces, and provide prompt service
• Should have a good understanding of the service desk operations
• Strong command over English language - Strong written and verbal communication skills.
• In depth customer management to increase customer satisfaction
• Exposure to various ticketing tools. The associate must be able to accurately capture customer and network information into our ticketing system.
• Night shift (inclusive of public holiday) support is required.
• Exposure to using remote tools for troubleshooting the issues faced by the customer
• Working knowledge of MS Office Applications, specifically MS Excel
• Solid experience in problem analysis and resolution of technical issues; and proven ability to function in a self-directed environment
Job Requirements:
Contacts:
Contact Person
Address 411-A, FEMII Bldg. A. Soriano Jr. Ave. Intramuros Manila, Manila
Phone
Email www.tcs.com