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Customer Service Advisor

Company Asean-works
Posted 19-07-2018
Closing date 19-10-2018
Term Full time
Category Customer Service
Location Phnom Penh
Salary 250 USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
- Accept and register bookings for Company services
- Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
- Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in Company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries.
- Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces.
Job Requirements:
- Bachelor degree in Business, Marketing, Communications, or related field is required.
- Fluent in Speaking/Reading/Writing English is required.
- Fluent in Speaking/Reading/Writing Khmer is required
- Good communication in Mandarin Chinese is an advantage.
- Be confident, friendly, and people-oriented.
- Telephone skills, conflict resolution skills, technical skill are an advantage
- Experience in Customer Contact Center is an asset.
Contact Person
Address 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn.
Phone 012 846 222/095 555 682
Email [email protected]