| Company | Asean-works |
| Posted | 19-07-2018 |
| Closing date | 19-10-2018 |
| Term | Full time |
| Category | Customer Service |
| Location | Phnom Penh |
| Salary | 250 USD -- USD |
| Year of Experience | |
| Number of hire | |
| Sex | Male/Female |
| Job level | Middle |
| Job Responsibilities: | |
| - Accept and register bookings for Company services - Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction. - Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices. - Enhance service experience in Company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands. - Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries. - Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces. |
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| Job Requirements: | |
| - Bachelor degree in Business, Marketing, Communications, or related field is required. - Fluent in Speaking/Reading/Writing English is required. - Fluent in Speaking/Reading/Writing Khmer is required - Good communication in Mandarin Chinese is an advantage. - Be confident, friendly, and people-oriented. - Telephone skills, conflict resolution skills, technical skill are an advantage - Experience in Customer Contact Center is an asset. |
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| Contacts: | |
| Contact Person | |
| Website | http://asean-works.com |
| Address | 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn. |
| Phone | 012 846 222/095 555 682 |
| jobs@asean-works.com | |
Tel: Recruitment: (+855) 69 900 774 / Training: (+855) 12 846 222
Operating Hours : Mon - Sat (Half) from 8am to 5pm
Email: jobs@asean-works.com / training@asean-works.com
