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Customer Service Representative

Company Teledirect Telecommerce
Posted 04-07-2018
Closing date 04-11-2018
Term Full time
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
Assist our community and help resolve inquiries empathetically, accurately and on time.
Become and remain knowledgeable about the client’s products and community standards.
Make well balanced decisions and personally driven to be an effective advocate for our community.
Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
Display a strong bias to doing what’s right for our community in supporting the client’s mission.
Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site.
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Job Requirements:
Min. 1-year prior Operations experience in shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment.
Bachelor’s degree, or equivalent.
Excellent written and verbal communication skills in English and the Local language as applicable to the market the role supports.
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
You possess:

Social Awareness - Being aware of relevant social, political and professional trends and developments and using this information as basis of sound judgment.
Community Sensitivity - Ability to demonstrate moral and social awareness of the consequences of one's choices, decision making and actions on behalf of represented clients.
Workmanship - Ability to carry out one's work in accordance with professional standards of one's specific job designation.
Accountability - Ability to be accountable for one's own actions and those of junior reps mentored.
Stress Management - Ability to perform under pressure and adversity while remaining to be objective.
Contacts:
Contact Person
Website http://asean-works.com
Address
Phone
Email recruitment@teledirectasia.com