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Front Office Manager at New High Class Hotel

Company Asean-works
Posted 06-04-2018
Closing date 06-07-2018
Term Full time
Category Management
Location Phnom Penh
Salary 1200 USD -- 1500 USD
Year of Experience
Number of hire
Sex Male/Female
Job level Top
Job Responsibilities:
- Work as the Manager of front customer service and hotel reservation.
- Recruiting & training service staffs
- Create service operation manual from zero and install it to staffs
- Make staff's evaluation system
- Watch daily operation and advise if needed
- Staff evaluation
- Daily trouble shooting
- Summarize the voices from customer and take advantage of it to improve service quality
- Set up and customize Hotel Management System (Micros Opera)
- Manage and control the reservation status of hotel room
- Report the service related thing daily, monthly to the managers
- Other tasks assigned by General Manager
Job Requirements:
- Any nationality can apply, open for both local and foreigners
- Must have good experience in customer service and operation management in high class hotel with proven track record (Not at small boutique hotel but at big
hotels such as over 100 guest rooms)
- Must be familiar with the hotel management system Micros Opera (https://www.oracle.com/industries/hospitality/products/opera-cloud-services.html)
- Excellent English skill to deal with foreigner customers
- Work experience at international hotel and have dealt with foreigner customers
- Ability to train service staffs
- Able to respond to customer's request flexibly
Contacts:
Contact Person
Website http://asean-works.com
Address Located at 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn, Phnom Penh.
Phone 012 846 222/095 555 682
Email jobs@asean-works.com