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Ocean Operations Associate

Company Asean-works
Posted 04-04-2018
Closing date 04-07-2018
Term Full time
Category Operations
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire 1
Sex Male/Female
Job level Middle
Job Responsibilities:
- Ensure Bill Apply Certificate of Origin is provided to Customer timely and accurately
- Send draft Freight Cargo Receipt (FCR)/ House Bill of Lading (HBL) to customer for verification
- Confirm carrier bill of lading in accordance with SOP (Standard Operations Procedure) requirement
- Amend FCR/HBL/ Master Bill of Lading (MBL) if required and prepare the final FCR/HBL/MBL
- Properly manage the file and ensure the correct version is saved as necessary for the future usage
- Print Original FCR plus with invoice to counter for customer payment
- Closely follow up with customer for document submission as required by client
- Ensure document is checked, verified, sort and count accurately before upload/dispatch to client
- Drive closure for any outstanding tasks/issues
- Problem solving by involving/communicating with relevant stakeholders as to ensure we all aware and know what action to be taken from each function
- Submit pre-alert to the destination
- Liaise with Customer Service in case of any missing information/ input

*System update
- Perform document receipt update in FCR/HBL as per client requirement
- Timely Create and update Shipping Advice as required
- Ensure all system update and invoice creation timely

*Other Key Responsibility
- Troubleshoot and resolve operational issues / escalations
- Drive and engage vendor for performance improvement
- Ensure all ad hoc charge is well communicated to relevant stakeholder for accurate billing purpose
- Support customer service in customer query resolution and exception handling
- Compliance and achieve KPI 100%
Job Requirements:
- Bachelor degree in any discipline
- Dynamic, rigorous, open minded, highly committed and timely manner
- Good team player and good customer focus
- Comprehensive English communication (Mandarin Language Proficiency is an advantage)
- Good Interpersonal skill
- Good computer literate especially Microsoft Excel
- Experiences in supply chain management is preferable
Contacts:
Contact Person
Website http://asean-works.com
Address 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn, Phnom Penh.
Phone 012 846 222/095 555 682
Email jobs@asean-works.com