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Customer Service Advisor

Company Asean-works
Posted 04-04-2018
Closing date 04-07-2018
Term Full time
Category Marketing
Location Phnom Penh
Salary 300 USD -- 400 USD
Year of Experience
Number of hire 1
Sex Male/Female
Job level Entry Level
Job Responsibilities:
• Accept and register bookings for company services
• Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when
opportunities arise during the course of interaction.
• Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance service experience in company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
• Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries.
• Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces.
Job Requirements:
• Bachelor degree in Business, Marketing, Sales, Communications, or related field is required.
• Fluent in Speaking/Reading/Writing English is required.
• Fluent in Speaking/Reading/Writing Mandarin Chinese is a must.
• Must be confident, reliable, friendly, and people-oriented.
• Must have good typing skills (at least 40 wpm - preferable)
• Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems
preferable)
• Experience in Customer Contact Center is an asset.
Contacts:
Contact Person
Website http://asean-works.com
Address 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn, Phnom Penh
Phone 012 846 222/095 555 682
Email jobs@asean-works.com