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Senior Customer Service

Company Asean-works
Posted 03-01-2018
Closing date 01-04-2018
Term Full time
Category Real Estate
Location Phnom Penh
Salary USD -- 1000 USD
Year of Experience
Number of hire
Sex Male/Female
Job level Senior
Job Responsibilities:
- Develop objectives for the call center’s day-to-day activities.
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.).
- Assume responsibility of budgeting and tracking expenses.
- Hire, coach and provide training to personnel to maintain high customer service standards.
- Monitor and improve ordering, telephone handling and other procedures.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.). Prepare
reports for different departments.
Job Requirements:
- Minimum 3 years proven experience in managing call centers or similar position
- Experience in Customer Service is required
- Knowledge in performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- Diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Contact Person
Address 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn.
Phone 095 555 604 069 900 776