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Specialist, Customer Relations

Company Manulife(Cambodia) PLC
Posted 13-01-2020
Closing date 22-01-2020
Term
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
Key Responsibilities:
• Build and maintain business relationships with our clients, and ensuring that they receive an excellent customer service they need
• Further improve customer centricity with efficiency and effectiveness in providing customer satisfaction with reliable and advance notices and persistency improvement
• To service customer inquiries and deliver excellent service through communication & teamwork
• To focus on portfolio enhancement, reinstatement, policy change request, policy assignment, as well as focus on the acquisition of new Privilege customers
• To call/SMS/follow up with clients and log clients’ feedback as assigned by direct line manager.
• Coordinate and work with frontline team to ensure clients’ policies are renewed and proper status/feedback registered.
• Act as a middle person to ensure proper processes are followed.
• Go extra mile to engage with customers/very good customers’ orientation and ability to adapt and respond to different types of characters.
• Good ability to handle customers’ complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution is done on a timely manner.
• Analyze the trends and provide calls to action to senior management team on a timely manner.
• Perform other tasks as assigned by Manager, Customer Relations
Job Requirements:
Qualification:
• A Bachelor’s degree or equivalent certification
• A minimum of 1 to 3 years experiences in Customer Service
• Strong service delivery customer focus, teamwork, and result oriented
• Literate in MS Office, including Word, Excel, PowerPoint, internet and MS Outlook
• Experienced in advance excel is an advantage
• Mature with a strong personal drive
• Strong customer focus and follow-up skills
• Strong communication and interpersonal skills
• Good command of spoken and written English and local language
• Responsible and demonstrated ability to work under pressure

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step.
For more details please contact Ms. Kimleng Moul via [email protected] Or Ms. Choury Chim via [email protected] Application should be submitted before 22nd January 2020. Only shortlisted candidates will be contacted.

Click here for detail :

Contacts:
Contact Person
Address 104 Russian Federation Blvd | Phnom Penh, Phnom Penh
Phone 023 965 965
Email [email protected]