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Full time job in cambodia

Senior Officer, Group Credit Life

Company Manulife(Cambodia) PLC
Posted 18-10-2019
Closing date 27-10-2019
Category Sales
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Senior
Job Responsibilities:
Key Responsibilities:
• Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients
• Handle application submission, new account set-up, pre-underwriting, client data entry, data, maintenance, and reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports. Keep accurate records and document.
• Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency
• Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting
• Provide operations support including but not limited to billing and collection, client relationship management, other duties/responsibilities from time to time from management
• Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and risk management.
• Coordinate claims adjudication
• Manage large amount of inbound and outbound calls such as and not limited to premium due, and past due reminder calls in a timely manner
• Handle customer inquiries both by telephone, email and other means of communication to provide customers with product features, benefits and accurate information on a first call resolution.
• Identify customers’ needs or resolve customer complaints and problems by clarifying issues; researching answers; implementing solutions/alternatives and escalating unresolved issues if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
• Follow up customer calls where necessary. Build sustainable relationships and engage customer to provide pleasant customer experience
• Maintain call center database and produce call reports
Job Requirements:
• Bachelor degree in Business related field is preferred
• Over 2 years combined work experience in Customer Service
• Possess customer-oriented personality
• Excellent interpersonal, communication and problem solving skills
• Demonstrate initiative, commitment, responsibility and ability to work under pressure
• Attention to details and accuracy
• Must be self-driven and highly motivated

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: and follow each of its step.
For more details please contact Ms. Kimleng Moul via [email protected] Or Ms. Choury Chim via [email protected] Application should be submitted before 27th October 2019. Only shortlisted candidates will be contacted.

Click here for detail :

Contact Person
Address 104 Russian Federation Blvd | Phnom Penh, Phnom Penh
Phone 023 965 965
Email [email protected]