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Full time job in cambodia


Customer Service Officer (Must speak Chinese&English) Female Only

Company Cambodia Air Catering Services Ltd
Posted 11-09-2019
Closing date 20-09-2019
Term
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Female
Job level Middle
Job Responsibilities:
Main Duties and Responsibilities:
• Ensures compliance with all customer & airline service requirements by maintaining performance on customers as specified in the contract.
• Responsible for developing & maintaining a good, professional working relationship with both internal and external customers, establishing a clear line of communication at all levels.
• Monitors communications on pricing, billing, menu design specification, Corporate Culinary departments and customer.
• Liaises with Account Manager to provide account-specific training to Unit personnel as required.
• Maintains prompt and effective communications with customers and operations staff to resolve issues.
• Monitors unit performance and takes a proactive position in ensuring that quality service standards, unit hygiene, HACCP, billing accuracy, and inventories are maintained at the highest level.
• Responsible for costing and pricing.
• Coordinate menu presentations ensuring timelines and GG standard menu presentation protocols are met and all information is provided to the respective departments.
• Acts as the single point of contact with the airline and should be available on call to respond to customer phone calls, and e-mails inquiries. Responds to customer requests.
• Works with Chefs to ensure proper menu specifications and directions are followed.
• Works with the Account Manager to ensure all inventories for equipment and items meet customer requirements and are
reported on time and accurately each month.
• Responds to airline comments or complaints in a timely manner with a 48-hour period from the time comment/complaint was received.
• Ensures processes and procedures are in place to fulfill all gategroup performance and delivery obligations.
• Develops excellent customer relationships with all customer and identify opportunities to grow gategroup business.
• Liaises with Account Manager on all significant account issues.
Job Requirements:
Job Requirement:
• Bachelor’s degree of Sales & Marketing or equivalent academic qualification,
• Additional Hotel, airline, catering, management courses
• 4-7 Years of experience in Hospitality industry.
• Proven effective Project Management skills.
• Positive, motivated, flexible and open minded.
• Customer orientated.
• Good networking and relationship building skills and Relevant H&S Certifications,
• Candidate must be Computer literate.
• Excellent oral and written communication skills (Chinese,

English & Khmer), Chinese is a Must
An Excellent benefit package and competitive salary will be offer to successful candidates
All Candidates should submit the documents, CV, Cover Letter stating expect salary to:
[email protected] or [email protected]
contact number : 0966396168
Cambodia Air Catering Services
Phnom Penh International Airport, Russian Conf. Blvd, Tagnuon Village, Sangkat Kakab, Khan Por Senchey, Phnom Penh
12406, Cambodia.
Contacts:
Contact Person
Address Phnom Penh International Airport, Russian Conf. Blvd, Tagnuon Village, Sangkat Kakab, Khan Por Senchey, Phnom Penh 12406, Cambodia.
Phone 0966396168
Email [email protected]