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Full time job in cambodia

Customer Service Officer (Must speak Chinese&English) Female Only

Company Cambodia Air Catering Services Ltd
Posted 11-09-2019
Closing date 20-09-2019
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Female
Job level Middle
Job Responsibilities:
Main Duties and Responsibilities:
• Ensures compliance with all customer & airline service requirements by maintaining performance on customers as specified in the contract.
• Responsible for developing & maintaining a good, professional working relationship with both internal and external customers, establishing a clear line of communication at all levels.
• Monitors communications on pricing, billing, menu design specification, Corporate Culinary departments and customer.
• Liaises with Account Manager to provide account-specific training to Unit personnel as required.
• Maintains prompt and effective communications with customers and operations staff to resolve issues.
• Monitors unit performance and takes a proactive position in ensuring that quality service standards, unit hygiene, HACCP, billing accuracy, and inventories are maintained at the highest level.
• Responsible for costing and pricing.
• Coordinate menu presentations ensuring timelines and GG standard menu presentation protocols are met and all information is provided to the respective departments.
• Acts as the single point of contact with the airline and should be available on call to respond to customer phone calls, and e-mails inquiries. Responds to customer requests.
• Works with Chefs to ensure proper menu specifications and directions are followed.
• Works with the Account Manager to ensure all inventories for equipment and items meet customer requirements and are
reported on time and accurately each month.
• Responds to airline comments or complaints in a timely manner with a 48-hour period from the time comment/complaint was received.
• Ensures processes and procedures are in place to fulfill all gategroup performance and delivery obligations.
• Develops excellent customer relationships with all customer and identify opportunities to grow gategroup business.
• Liaises with Account Manager on all significant account issues.
Job Requirements:
Job Requirement:
• Bachelor’s degree of Sales & Marketing or equivalent academic qualification,
• Additional Hotel, airline, catering, management courses
• 4-7 Years of experience in Hospitality industry.
• Proven effective Project Management skills.
• Positive, motivated, flexible and open minded.
• Customer orientated.
• Good networking and relationship building skills and Relevant H&S Certifications,
• Candidate must be Computer literate.
• Excellent oral and written communication skills (Chinese,

English & Khmer), Chinese is a Must
An Excellent benefit package and competitive salary will be offer to successful candidates
All Candidates should submit the documents, CV, Cover Letter stating expect salary to:
[email protected] or [email protected]
contact number : 0966396168
Cambodia Air Catering Services
Phnom Penh International Airport, Russian Conf. Blvd, Tagnuon Village, Sangkat Kakab, Khan Por Senchey, Phnom Penh
12406, Cambodia.
Contact Person
Address Phnom Penh International Airport, Russian Conf. Blvd, Tagnuon Village, Sangkat Kakab, Khan Por Senchey, Phnom Penh 12406, Cambodia.
Phone 0966396168
Email [email protected]