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Agency Operation Manager

Company Naki Group
Posted 11-09-2019
Closing date 20-09-2019
Category Management
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
- Supervises subordinates in drafting tour itineraries for inbounds and outbounds and reviews
on a regular basis to ensure the packages are appealing and attracting
- Be the first point of contact for the agencies corporate clients
- Manages the travel agencies service delivery to clients/partners
- Maintains a solid working relationship with all of the agencies corporate clients and business
- Attending and representing company’s products and solutions at trade exhibitions, events
and other tourism related trade fairs both locally and internationally.
- Set-up and Manage airline, hotel and other service provider contracts with key domestic and
international airline partners
- Plans sales and marketing strategy to determine potential markets locally and internationally
- Monitors and maintains awareness of the latest trends, destinations and tourist attractions and
recommend necessary actions
- Plans and prepares sales and marketing activities based on local/international holiday
- Promotes B2B and B2C initiatives
- Supervises air ticketing function within the travel agency to ensure high productivity
- Actively contribute to the set-up and contracting of domestic/international tour packages
- Supervise all travel quotations and package pricings for the clients and partners
- Manage, lead and motivates the staff within the agencies operations team
- Implement standard operating procedures and best practices to further improve the agencies
internal processes and work flow to better service the clients.
- Assist in the selection & recruitment of additional staff, recommend for promotion to support
business growth and maintain a high standard of service delivery to clients and partners
- Provides training to team members on tourism related software and application
- Promotes excellent customer service and resolve customer complaints in timely and
professional manner
- Oversees sales activities, P&L of the agency
- Perform other duties as assigned by Management
Job Requirements:
- Bachelor or Master Degree in Hospitality, Travel Technology, e-commerce, InformationTechnology or relevant Diploma are preferred.
- At least 2 years’ experience in Travel agency, Travel Technology and Hospitality sales is
preferred. Travel agency sales experience is preferred.
- Experience in working within a travel agency operation and a deep understanding of hotel,
flight, car bookings and creating packages
-  Fluent in both written and spoken of Khmer and English Language, Chinese speaking is an
- Dynamic, outgoing, with excellent communication and interpersonal skills.
- Self-motivated, resourceful, highly independent, innovative, creative, and results-oriented
Contact Person
Address # Lot 1, St. New National Assembly Behind Russian Embassy, Sangkat Tonle Bassac, Khan Chamkarmon, Phnom Penh, Cambodia.
Phone 061 452 442/ 69 333 613
Email [email protected]