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Customer Relationship Manager

Company VATTANAC GOLF RESORT CO., LTD.
Posted 23-07-2019
Closing date 01-08-2019
Term
Category Management
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
- Oversee customers service representative and make sure customers receive instant service
- Build Relationship with key employees among customers
- Create plans to address customer’s business needs
- Schedule regular meetings with customers to ensure they are satisfied
- Ensure both company and customers adhere to contact terms
- Escalating and resolving areas of concern as raised by customers
- Monitor customer care strategies
- Monitor company performance against service level agreements and flagging potential issues
- Collaborate to ensure customer satisfaction (feedback, surveys, other tools)
- Liaising with internal departments to ensure client needs are fulfilled effectively
Job Requirements:
- Bachelor degree of International Relationship or related degree
- Customer service skill and strong ability to work with crossing cultures
- Excellent communication, negotiation both Khmer and communication
- Experience on this role from 5 years up include management and leadership
- Experience tracking relevant KPIs
- High professional on problem solving

** Interested candidates, please submit your Cover Letter & CVs with salary expectation to the
following email or address:
*Phone : 012 432 411,017 738 574, 081 802 481
*Email : [email protected]
*Address : Rusey Srok Village, Chher Teal Commune, Kean Svay District, Kandal
Province
* Closing Date : 31/July/2019
All application documents will be treated confidentially and will not be returned.  Only
short-listed candidates will be contacted for an interview.
Contacts:
Contact Person
Address Russey Srok Villag, Chhue Teal Commune, Kean Svay District, Kandal Province.
Phone (855) 012 / 093 432 411
Email [email protected]