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Customer Service Officer

Company MekongNet
Posted 08-07-2019
Closing date 07-08-2019
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Female
Job level Fresh Graduate
Job Responsibilities:
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
Job Requirements:
• Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese or Vietnam is a plus
• Be computer literate especially in Microsoft Office
Contact Person
Address Building No 95, 4th Floor, Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh, Cambodia.
Phone 081 831 516/061 226 648
Email [email protected]