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Full time job in cambodia

IT technical support

Company ICF Cambodia
Posted 11-07-2019
Closing date 09-08-2019
Category Human Resource
Location Siem Reap
Salary USD -- USD
Year of Experience
Number of hire
Job level
Job Responsibilities:
● The position will report to Head of IT.
● Be part of the growing agile ICF Cambodia IT team.
● Provide IT support by managing and resolving IT end-user problems.
● Rapidly establish a good working relationship with customers and other professionals.
● Actively engage in the daily agile meetings.
● Talk to customers through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
● Replace parts as required.
● Prioritise and manage many open cases at one time.
● Work continuously on a task until completion.
● Support the roll-out of new applications.
● Set up new user accounts and profiles.
● Manage user access to company documents.
● Monitor and maintain computer systems and networks.
● Test and evaluate new technology.
Job Requirements:
● Knowledge of Windows and Mac to re-install operating system and applications.
● Printer installation and management.
● Basic understanding of network topology.
● Optional: Network knowledge to diagnose and solve hard- and software related
network faults.

** Skills:
● English speaking.
● Ability to work well in a team.
● Ability to think logically.
● Listening and questioning skills, combined with the ability to interact confidently with
clients to establish what the problem is and explain the
** solution.
● Problem solving skills.
● Understanding of how software and operating systems work.
● Ability to prioritise your workload.
● Attention to detail.
● 1+ year experience in IT.

** Behaviours:
● Eagerness to learn.
● Proactive communication.
● Punctuality.
Contact Person
Address Krous Village, Svay Dong Kom, Siem Reap
Phone 011 670 888
Email [email protected]