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Full time job in cambodia


Call Center

Company Asean-Works
Posted 11-06-2019
Closing date 11-09-2019
Term Full time
Category Customer Service
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Entry Level
Job Responsibilities:
this role is responsible for answering phones to respond to orders, general customer inquiries, and customer complaints. Call center staff is required to project a professional FTB bank image through phone interaction by building a thorough understanding of the client’s service requirement and focus on providing best service quality to the clients.

Main Duties

• Answer calls professionally and respond to customer’s inquiries as quickly as possible
• Handle and resolve customer complaints
• Provide customers with products and services information
• Identify and escalate priority issues
• Produce call reports and report issue / problem to the supervisor in a timely manner
• Provide outstanding and consistent services to provide solution to customers
• Create and maintain an environment which is easy and friendly experience for customer through highly professional service level
• Research required information using available resources
• Perform other duties as assigned by the supervisor
Job Requirements:
• Bachelor Degree in Banking or related field
• Experiences in Call Centre operations
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony (Avaya System) and technology
• Being able to deal with all types of people
• Demonstrate superb customer service skills
• Excellent interpersonal and verbal communication skills
• Computer literacy and English language proficiency
Contacts:
Contact Person
Website http://asean-works.com
Address A: 1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Chamkarmorn, Phnom Penh, Cambodia
Phone 069 900 995
Email [email protected]