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Senior Officer, Backend Digital Support

Company Asean-Works
Posted 29-05-2019
Closing date 31-08-2019
Term Full time
Category IT
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Senior
Job Responsibilities:
− Implement and report on production systems and service operations (mobile financial services [MFS], ATM Switch, reporting system), processes and procedures, problems, incidents and escalation management, adhering to information security and ITIL standards to offer proactive, secure and high quality services
− Execute and manage proof-of-concept for automating MFS, ATM Switch, Mobile Banking and reporting system, and submit results to IT Operations Manager, Head of IT Infrastructure and Operations and other related stakeholders for validation
− Monitor MFS, ATM Switch and reporting system KPIs, and report on exceptions and corrective actions initiated
− Lead in coordinating release management and code/application promotion with Applications Development and Support units, ensuring accurate and timely deployment
− Troubleshoot problems and propose solutions for issues related to production systems, validate with respective manager before applying the validated solution
− Provide second level technical support to MFS, ATM Switch, Mobile Banking and reporting system and interface with TEMENOS for vendor support to resolve issues based on agreed internal and external SLAs
− Manage the installation of patches and T24 version upgrades, maintaining the system at the correct version level product feature offerings and issue resolution needs
− Deploy new updates of MFS, ATM Switch, reporting system/SQL scripts from software development team and vendors following IT Operational Guidelines and SLAs
− Monitor performance of all applications and propose upgrading or optimizing of support by IT programmer
− Develop, document and implement backup/restore procedures and processes, ensuring proper scheduling, verification, cycles, media, retention, logs, copies and storage policy have been applied.
Job Requirements:
− Degree in Computer Science or other related Fields
− Minimum 03 years of work experience in operations and support for CBS or other payment systems, with a minimum of 2 years as IT programmer
− Knowledge of Banking operation, mobile banking features, components, Oracle RDMBS, Weblogic, CBS and other applications management
− Knowledge in Shell scripting, managing application environment for other teams, ITIL/ITSM and best practices methodologies
− English proficient
Contacts:
Contact Person
Website http://asean-works.com
Address 1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia
Phone 069 900 774 / 095 333 661
Email [email protected]