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Senior Officer, IT Operations

Company Asean-Works
Posted 25-03-2019
Closing date 25-06-2019
Term Full time
Category IT
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Senior
Job Responsibilities:
− Implement and report on production systems and service operations (T24, mobile financial services [MFS], ATM Switch, reportingsystem), processes and procedures, problems, incidents and escalation management, adhering to information security and ITIL standardsto offer proactive, secure and high quality services
− Execute and manage proof-of-concept for automating T24 services, MFS, ATM Switch and reporting system, and submit results to IT
− Operations Manager, Head of IT Infrastructure and Operations and other related stakeholders for validation
− Monitor T24 operational services, MFS, ATM Switch and reporting system KPIs, and report on exceptions and corrective actions initiated
− Lead in coordinating release management and code/application promotion with Applications Development and Support units,ensuring accurate and timely deployment
− Troubleshoot problems and propose solutions for issues related to production systems, validate with respective manager before applying the validated solution
− Provide third level technical support to T24, MFS, ATM Switch and reporting system and interface with TEMENOS for vendor support to resolve issues based on agreed internal and external SLAs
− Manage the installation of patches and T24 version upgrades, maintaining the system at the correct version level product feature offerings and issue resolution needs
− Deploy new updates of MFS, ATM Switch, reporting system/SQL scripts from software development team and vendors following ITOperational Guidelines and SLAs
− Monitor performance of all applications and propose upgrading or optimizing of support by IT programmer
− Administer the RDBMS, and maintain the reporting system and database by archiving data in accordance with proper process and scheduling
− Develop, document and implement T24 backup/restore procedures and processes, ensuring proper scheduling, verification, cycles, media, retention, logs, copies and storage policy have been applied.
Job Requirements:
− Bachelor’s degree in Information Technology or Computer Science or related fields
− Minimum 3 years experiences in IT operations and support for CBS and other IT applications production with minimum of 2 years experiences as IT programmer
− Experience in CBS, other applications management, Unix scripting, JBOSS, JBASE and close-of-business processes
− Able to manage application environment for other teams
− Knowledgeable in ITIL/ITSM and best practices methodologies
− Good English proficiency
Contacts:
Contact Person
Website http://asean-works.com
Address 1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia
Phone 069 900 774 / 095 333 661
Email [email protected]