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Front Desk Manager

Company Smiling Gecko Cambodia
Posted 12-03-2019
Closing date 13-06-2019
Term Full time
Category Hospitality/Hotel
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
• Guest Reservation: Submit offers and recommendations to individual customers, and confirm reservations in a timely manner, follow-up on proposals and keep track of confirmed bookings, make sure all bookings are recorded correctly in the PMS, both in a professional English and Khmer language
• Check-in/Out: Provide an efficient and precise check-in and check-out process, always in a friendly and welcoming manner, make sure all sales and payment-transactions are posted correctly in the PMS. Take ownership of mistakes and report inconsistency.
• Day Closing: Fulfil daily administrative tasks and make sure all reports and operational processes are respected according to the standards. Report deviations to the superior and take initiatives to correct errors. Take responsibility of the payments and cash flows during your shift.
• Customer Interaction: Anticipate guest’s needs and offer a warm, welcoming and personalized service. Listen actively to the customer, go the extra mile and take ownership of personal wishes of the customer.
• Colleague Interaction: Share knowledge and be supportive to colleagues within your department. Interact positively with your peers throughout the Farmhouse and Smiling Gecko.
• Working Attitude: Show a positive and interactive work attitude and actively help to further develop your working environment. Communicate at all times in a positive manner to all team members.
• Act as ambassador: Act as an ambassador of Farmhouse Smiling Gecko and always talk in a positive way within your private community outside your workspace.
• Confidentiality: All data of the customer, the employer, and the work place are strictly confidential. You may not disclose any information to third parties.
Job Requirements:
REQUIREMENTS
• Sound familiar with working in either good restaurants or luxurious hotels in Service Department
• Very good interpersonal skills, friendly and honest
• A few years’ experience working as a Front Desk Manager/Senior Supervisor

Application Information
• Smiling Gecko Cambodia provides equal chance of employment regardless of race or religion. We offer competitive salary and benefits such as:
o Accident insurance
o Health insurance
o Free three meal per day
o Free Accommodation
o Free Transportation at weekends
o 12 days of Annual Leave
o 10 days of Sick Leave
o 7 days of Special Leave
o 3 months full salary for maternity leave
o Opportunity for career development via on-the-job training either locally or internationally
• Qualified and interested candidates are encouraged to submit your CV, Cover letter through email in below contact detail.
• Please state (write down) the Position Name in your “Subject” of your email.
• Only shortlisted candidate will be contacted for further recruitment process of SGC.
Contacts:
Contact Person
Website http://www.smilinggecko.ch/en/
Address #4, Street 490, Sangkat Phsar Doeum Thkov, Khan Chamkar Morn, Capital City of Phnom Penh, Cambodia
Phone 081 933 839 / 098 306 375
Email info@asean-works.comsokhal@smilinggecko-cambodia.org