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Full time job in cambodia

Customer Service

Company PTC Computer Co.,Ltd
Posted 06-03-2019
Closing date 06-06-2019
Term Full time
Category Customer Service
Location Phnom Penh
Salary 200 USD -- 500 USD
Year of Experience
Number of hire
Sex Male/Female
Job level Entry Level
Job Responsibilities:
- Claim order part in warranty
- Borrow from stock such as laptop, Desktop , Monitor ...etc that need to change for customer
- Return to stock while part arrived
- Checking warranty
- Checking price for order part
- Do quotation and direct sent to customer ( if have request from sales or from customer)
- Purchase spare part for sale, replace for customer in warranty
- Pick up Services in after Technical comment in CRM system with the same day
- Record serial number for brand mentioned above during goods stock in
- Count stock & Clear old stock
- Follow up (email) claim order part with vender to make sure part will arrive PTC and replace for customer on due date
- General services (face to face / phone call with customer to deal the problem related to part replacement, software issue or part order ..etc).
- Sent Laptop, Desktop.. services to customer at province
- Support technical team (provide manual, software download, spare part for test and email contact to vendor for the issue that technical unable to solve ..etc)
- Do weekly report
- Other tasks assigned by Supervisor or managers
Job Requirements:
- Graduated Bachelor Degree of Marketing or IT
- Good communication or persuading skills
- Basic knowledge of Hardware
- Problem solving skill
- Self-reliant and hardworking
- High level of motivation
- High Level of English proficiency
Contact Person
Address No.66, St. 63 T St. 154, Sangkat Phsar Thmei 1, Khan Doun Penh, Phnom Penh, Cambodia.
Phone 012335205
Email [email protected]