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Call Center Supervisor

Company Asean-works
Posted 26-11-2018
Closing date 26-02-2019
Term Full time
Category Banking/Insurance
Location Phnom Penh
Salary 600 USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Middle
Job Responsibilities:
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with bank services or products.
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls and emails.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
- Working with other operation team and management team members to support agents and maximize customer satisfaction
Job Requirements:
- Bachelor in management and other related fields
- Call center, customer service, or supervisory experience may be required.
- Proficiency with technology, especially computers, software applications, and phone systems.
- Exceptional verbal and written communication skills.
- Proficient in English and Khmer; knowledge of additional language such as Mandarin Chinese will be an advantage.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Contacts:
Contact Person
Website http://asean-works.com
Address 2nd Floor KEY Real Estate Building #108, St 245, ABCD, Mao Tse Toung, Toul Tompong 2, Chamkarmorn.
Phone 012 846 222/ 069 900 995
Email jobs@asean-works.com