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10. Deputy Branch Manager-Customer Service (Night Shift)

Company ABA Bank
Posted 31-10-2018
Closing date 15-11-2018
Term Full time
Category Banking/Insurance
Location Phnom Penh
Salary USD -- USD
Year of Experience
Number of hire
Sex Male/Female
Job level Senior
Job Responsibilities:
 Ensuring staffs in at the branch level meet/exceed customer expectations through superior customer service, including achievement of serving time targets for both telling and sales areas.
 Contributing to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.
 Driving the sales and service team to marketing products to increase the public awareness of the branch, products and services to increase public’s trust to the branch.
 Ensuring key accounts of the branch are well serviced; immediately report to direct manager in case any potential loss of key account is observed.
 Ensuring that all policies and procedures are followed by staff members and forms are ready-to-service and put in order.
 Ensuring all staff have a good appearance and are in uniform daily. Further, ensuring that the service standards of ABA Bank have been fully followed by branch’s staffs.
 Providing induction training for new comer, regular feedback, encouragement and maintain open communication at workplace.
 Arranging staff training needs by working with the relevant Departments and ensuring /encouraging staff to attend
 Agree challenging targets for yourself with direct manager. Regularly evaluate these targets – when results fall short of targets, understand why and agree what to do differently to improve performance.
 Keep a close eye on your local competitors – what they do and how they perform. And, inform to direct manager
 Keep up to day with ABA’s products and marketing campaigns to ensure superior services provided to clients.
Job Requirements:
 Organizational and time management skills
 Ability to work effectively in a team environment
 Sound sales and negotiation skills
 Sound written and verbal communication skills
 Experience in managing a team work and portfolio of business customers
 Understanding of economic climate and impact of country factors on customer’s business as well as the bank
 High degree of self-motivation and excellent interpersonal skills
 Understanding of banking products and services
 Practical knowledge of operational risk and compliance with policies and procedure adhered by a branch’s staff
 Sound understanding of the banking industry’s performances.
Contacts:
Contact Person
Address No. 443A, Preah Monivong Blvd, Sangkat Beoung Prolit, Khan 7 Makara, Phnom Penh
Phone
Email recruitment@ababank.com